Carlingwood features Santa Claus and Grumpy Santa.
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Billings Bridge offers Santa Claus and Mean Green Santa.
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Check each location’s specific schedule for special character appearances.

This year, Spooky Santa will not be making an appearance due to scheduling conflicts. We apologize for any inconvenience this may cause and look forward to welcoming him back for the 2025 season!

Yes, we have Sensory-Friendly Silent Santa mornings every Sunday in December. These are designed to provide a calm, welcoming environment for families who may benefit from a quieter experience.

No, our Santa experiences are walk-in only! No bookings or pre-payments are required, so you can visit whenever it’s convenient. Visits remain free, and professionally photographed portraits captured during your visits are available for purchase afterward. Enjoy the magic of the season with us!

No, visiting Santa, Grumpy Santa, and Mean Green Santa is free! Our goal is to create a welcoming experience for everyone. Professional photos are available for purchase after your visit, with packages starting at $30.

Our packages start at $30. We offer a variety of options, including digital albums and same-day print add-ons, so you can choose the package that best fits your needs.

We accept cash, credit, and debit for all photo purchases at the photo desk.

When you arrive, simply line up and wait for your turn. After your visit with Santa, head to the photo desk to review and purchase your photos.

We typically take 12-16 photos per visit, but the number may vary based on individual and group interactions.

Yes! We offer pet-friendly nights on Mondays and Fridays at both Carlingwood and Billings Bridge. Please ensure pets are well-behaved and comfortable around Santa.

Personal digital album links will be emailed to you within minutes of completing your purchase. You can also follow the instructions on the client card we provide. Same-day prints are offered and take only a few moments to prepare.

All our Santas and Characters are professionally screened and have obtained an up to date Vulnerable Sector Police Check and are trained to ensure a safe, family-friendly experience.

Wait times can vary, especially during peak hours. For a smoother visit, check our line tracker to see current wait times before you arrive.
On average wait times do not exceed 15-20 minutes.

Absolutely! Our photographers aim to capture a variety of moments, including family group shots, candid photos, and individual poses. Let our staff know if you have specific requests.

Unfortunately, at this time we do not offer any volume discounts for multiple packages. We appreciate your understanding.

Stay tuned, we will have the schedule up very soon.

We welcome visitors to use personal cell phones to capture moments from the sides of the set, but please avoid the photographer’s area unless given permission, as there is sensitive equipment in use. Point-and-shoot, DSLR, and mirrorless cameras (cameras with detachable lenses) are not allowed, and absolutely no flash photography is permitted. Please ensure you only photograph your own family.

If you’ve purchased your photos but haven’t received an email, visit the “Gallery Access” button at the top of the page and enter your card code to access your album. If the code doesn’t work, please fill out our “Missing Album Request” form for assistance.

At this time, we do not offer the option to review photos from home. To select and purchase your album, please return to the location in-store, where our staff can assist you in reviewing and activating your chosen photos.

• Our priority is to ensure everyone can enjoy a free, festive visit with Santa. Photos are a byproduct of a quality experience, and our goal is to make it accessible for all. Over the past four years, we found that reservations resulted in a high cancellation rate (around 30%) and created logistical challenges that detracted from the overall experience. We’ve learned that a first-come, first-served approach allows us to welcome more families and create better, more convenient experiences.

• We’re actively working on new ways to enhance customer experience in the future and appreciate your understanding. For your convenience, we’ll have a line tracker on our website during peak periods, so you can check wait times in real-time.